Susan Sanders, our Quality Manager, joined us last year. She has extensive experience in quality management through positions with CAN Offshore and as an ISO 9001 Regional Assessor for Certification Body NQA along with strong Oil & Gas industry knowledge. Susan’s current priority is to look after HSP Valves’ ISO systems with a view to introducing Process Mapping across the company and therefore standardising our processes and working procedures.
I accepted the offer to work with HSP Valves in managing the Quality System because for me it was clear from the outset that HSP is receptive to ideas, committed to evolving, and developing the systems to ensure the continued growth of the business.
What does your typical day look like?
There is no such thing as a typical day in Quality! There are so many key areas of the business associated with Quality that it is impossible to have the same day twice. One day you can be updating procedures and forms and the next heading Third Party or Client Audits.
What is the most rewarding part of your work?
The most rewarding part of my work is presenting and implementing effective solutions to assist the company moving forward. This is achieved with the teamwork, help and input from my colleagues who are actively involved with the day to day processes.
What do you enjoy most about working at HSP Valves?
Two things, variety of the role and the people. Variety ensures that there’s never a dull moment and for me is a key factor in job satisfaction. The people at HSP across all three sites have made me feel very welcome since I came on board in May and although I am not based full time at any one site they have made me feel like one of the HSP family from afar.
What are the biggest challenges in your job? Most challenging project?
The company has and continues to expand and with it the processes need constant review to ensure their suitability. My ‘challenge’ is to bring the three current HSP QMS site systems under one Group umbrella. An extensive plan has been prepared to complete this in a staged process as it is imperative that we get this right first time. We will also be rolling out our Process Maps through the Group later this summer.
What is your next major project/goal?
The next major project/goal will be to increase the FPAL Quality score we have at the next Verification Audit at the end of October. This will complement the increases that we received in other key areas of the business in our Advanced Registration Questionnaire submitted and accepted in August. Again this was down to teamwork and really selling what the business systems have to offer current and future clients.